PRIVACY POLICY
Atkins Conveyancing Services
Effective Date: 1 July 2026
Last Updated: 30 June 2026
1. Our Commitment to Privacy
Atkins Conveyancing Services (“Atkins”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
We recognise the importance of protecting personal information and comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.
2. What Personal Information We Collect
Depending on the services we provide, we may collect personal information including:
- Name
- Residential and postal address
- Date of birth
- Telephone number
- Email address
- Identification documents (such as passports or driver licences)
- Tax File Number information where authorised or required
- Property ownership details
- Financial institution details
- Trust, company or superannuation information
- Settlement instructions
- Source of funds or source of wealth information where required by law
- Any other information reasonably required to provide our conveyancing services.
3. How We Collect Personal Information
We collect personal information directly from you through:
- Client instruction forms
- Telephone conversations
- Emails
- Face-to-face meetings
- Electronic communication
- Identity verification processes
- Electronic verification providers
- Government agencies
- Financial institutions
- Real estate agents
- Mortgage brokers
- Other parties involved in your property transaction.
Where lawful and reasonable, we may also collect information from third parties acting on your behalf.
4. Why We Collect Your Information
We collect personal information to:
- provide conveyancing services;
- verify your identity;
- prepare settlement documentation;
- complete electronic conveyancing transactions;
- communicate with parties involved in your transaction;
- comply with our legal and professional obligations;
- prevent fraud and identity theft;
- comply with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act);
- manage our business operations.
If you do not provide the information requested, we may be unable to act on your behalf or continue providing our services.
5. Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF)
Atkins Conveyancing Services is a reporting entity under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
To comply with our legal obligations we may:
- verify your identity;
- undertake Politically Exposed Person (PEP) screening;
- undertake sanctions screening;
- collect information relating to beneficial ownership, source of funds or source of wealth where required;
- retain records as required by law.
These activities assist in preventing money laundering, terrorism financing and other financial crimes.
6. Who We May Disclose Your Information To
We may disclose your personal information where reasonably necessary to complete your transaction or comply with legal obligations.
Recipients may include:
- Land Services SA
- PEXA
- Australian Taxation Office (ATO)
- RevenueSA
- AUSTRAC
- Local Councils
- SA Water
- Financial institutions and mortgagees
- Real estate agents
- Other conveyancers or solicitors
- Strata and Community Corporations
- Identity verification providers
- AML screening providers
- Government departments and regulators
- Information technology providers
- Professional advisers
- Any person or organisation where authorised or required by law.
We only disclose information that is reasonably necessary for the relevant purpose.
7. Overseas Disclosure
Some electronic service providers we engage may use cloud-based systems or infrastructure located outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that service providers maintain appropriate privacy and security protections.
8. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Our security measures include:
- secure electronic file management;
- password-protected systems;
- controlled staff access;
- staff privacy training;
- secure destruction of records when appropriate.
9. Access and Correction
You may request access to the personal information we hold about you or request correction of inaccurate information.
Requests should be directed to our Privacy Officer using the contact details below.
In some circumstances, access may be refused where permitted by law.
10. Data Retention
We retain personal information only for as long as necessary to:
- provide our services;
- comply with legal obligations;
- comply with AML/CTF record keeping requirements;
- comply with electronic conveyancing requirements;
- resolve disputes;
- protect our legal interests.
When information is no longer required or authorised to be retained, it will be securely destroyed or de-identified where appropriate.
11. Website
Our website may collect limited technical information such as browser type, pages visited and usage statistics to improve website performance.
Where cookies are used, they are used only to improve website functionality and user experience.
12. Privacy Complaints, Access Requests & Complaints
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or believe your privacy has been breached, please contact our Privacy Officer using the details below.
We will acknowledge your enquiry or complaint promptly and investigate the matter in accordance with our internal procedures.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Contact Us
Privacy Officer
Rebecca North
Atkins Conveyancing Services
Email: rebecca@atkinsconveyancing.com.au
Website: www.atkinsconveyancing.com.au
14. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements or our business practices.
The current version will always be available on our website.